Terms of use

Welcome to elaalptekin.com ("we," "our," or "us"). By visiting our website or purchasing any digital products, consulting services, or community access tiers from us, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Merchant of record and payment processing

All digital storefront checkouts, subscription billing, and transaction processing are operated by Whop Inc. ("Whop") acting as our official merchant of record.

• When you purchase a digital product, software license, or community access tier, your financial transaction is legally conducted with Whop.
• Whop is responsible for calculating and collecting applicable global sales tax, VAT, or GST based on your location.
• You agree to comply with Whop’s customer-facing Terms of Service and checkout requirements during the purchase process.

2. Digital product delivery and access

Upon a successful transaction verified by Whop, your digital assets or access links will be provisioned directly via the Whop dashboard, email confirmation, or authorised third-party integrations (such as Discord, Telegram, or internal software licenses).

• You are granted a non-transferable, non-exclusive, revocable license to use the digital products for your personal or internal business use.
• Sharing, reselling, redistributing, or reverse-engineering any digital materials, templates, frameworks, or software provided is strictly prohibited.

3. Subscription cancellations and off-session charges

If you purchase a recurring membership or subscription tier:

• Your payment method will be charged automatically at the specified billing intervals (e.g., monthly or annually) by Whop.
• You can manage, update, or cancel your active subscriptions at any time through your personal Whop buyer dashboard.
• Cancellation stops future recurring charges but does not automatically entitle you to a retroactive refund for the current billing period.

4. Refund policy and billing disputes

Because our products are digital assets delivered instantly upon purchase, all sales are generally considered final.

• Refund Requests: If you experience technical issues or believe you have a valid reason for a refund, you must submit your request to our support team first. We evaluate refunds on a case-by-case basis.
• Billing Disputes: If you open a payment dispute or chargeback directly through your bank or card issuer, the dispute process will be legally handled and mediated by Whop as the Merchant of Record. Unresolved or bad-faith chargebacks may result in the immediate termination of your access to our products and services.

5. Limitation of liability and service delivery

While we strive for 100% uptime of our digital assets and consulting delivery, we cannot guarantee that Whop's infrastructure, platform dashboards, or third-party community spaces will be entirely error-free or uninterrupted. We are not liable for temporary service interruptions stemming from Whop's network or routing failures.

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6. Governing law

These Terms of Service are governed by and construed in accordance with the laws applicable to our primary place of business. If any regional consumer protection laws conflict with elements of these terms, those specific statutory consumer rights will take precedence.

7. Contact information

For product fulfillment issues, content questions, or service inquiries, please contact Ela Alptekin at hello@elaalptekin.com. For direct billing account updates or hardware payment platform bugs, contact Whop Customer Support directly.